The infamous difficult-to-please customers we’ve all encountered at some point: Karens. They will pop up in every industry, not even the flooring industry is safe. While their complaints may be frustrating, there are strategies to provide excellent customer service and resolve any situation. 

The first tip is to listen attentively to their concerns, even if it requires gritting your teeth and smiling through the conversation. Showing empathy for their troubles is equally important, as we’ve all faced our fair share of challenges. Whether it’s indecisiveness or difficulties matching existing flooring, approaching any customer complaint with understanding and patience can turn a negative experience into a positive one.

Read more on how to deal with the challenges of handling negative energy in the wood flooring industry: